Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
We have 24/7 Live Chat on the website, or send an email to support@BareVare.com
HOW MUCH DOES SHIPPING COST?
We offer expedited shipping at a flat rate of $15.99 or standard shipping of $9.99 per order. If the total amount of your order exceeds $60, shipping will be free.
WHAT PAYMENT METHODS DOES BareVare.com ACCEPT?
Currently, we accept credit card payments and Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request!
Please contact us directly at support@BareVare.com to arrange this.
IS IT SAFE TO BUY ONLINE FROM support@BareVare.com?
Absolutely, we use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures the secure online transmission of your personal information. We do not store any credit card details, nor do we share your personal information with any third parties.
However, if you are still concerned about placing your order, please contact support@BareVare.com and we will contact you regarding an alternative method of placing your order!
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make changes to your order, please contact us at support@BareVare.com within 8 hours of placing your order. We will not be able to make changes beyond this period.
What if I'm not at home?
If you're not at home, a new delivery will be made the next day or the delivery partner will contact you to schedule a new delivery date depending on the country and delivery method you choose.
You may also need to go to your local post office to collect the package in case it cannot be delivered to you.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, we will send you an email with a tracking number. If you have not received this email, please send an email to support@BareVare.com
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A pre-order item is one that you order before we have it in our inventory. You can cancel up until the time your order is processed. To cancel you can email us at support@BareVare.com
I ORDER AN AVAILABLE SET WITH A PRE-ORDER, DO THEY SHIP SEPARATELY?
We will ship your order when all items are available. If you would like to receive your available item before the pre-ordered one, please email us at support@BareVare.com
WHAT IS YOUR RETURN POLICY?
We offer 14-day hassle-free returns
The item(s) must be in original condition with the return label and hygiene seal in place. The item(s) must not have been used, washed or altered in any way.
Unfortunately, we cannot accept returns that do not meet the above requirements.
BareVare.com offers a full refund (item price excluding original shipping cost).
All returns can be sent to our returns warehouse based in the USA.
HOW DO I REQUEST A RETURN?
Requesting a return has never been so easy!
We offer 14-day hassle-free returns To initiate a return, email us at support@BareVare.com using the email address used to process your order within 14 days of receiving your package.
Please note that we cannot refund initial shipping costs for items being returned, other than for defective items. We are also unable to refund return postage costs.
Once the goods have been received, we will send out the new part(s) or you will receive a refund (item price excluding original shipping cost).
We cannot be held responsible for the loss of returned garments. We recommend using a registered mail service to return items, and keeping track of the tracking details.
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR DEFECTIVE?
We work hard to ensure that all items sold are of the highest quality. However, if you have an issue with a defective or damaged item, please email us at support@BareVare.com so we can quickly assess the matter for you!
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.